Welcome to the Outlet Fitted Tops Store FAQ. We’re here to help style-conscious individuals navigate our premium sportswear offerings with heritage craftsmanship and modern convenience. Below you’ll find answers to our most common questions about products, delivery, payments and more.
About Our Products
What makes your sportswear premium quality?
Our polos, sweatshirts, track tops and other garments feature heritage craftsmanship with premium fabrics and embroidered badges – the same attention to detail that sporting legends demand. Each piece combines timeless style with modern comfort.
What types of products do you offer?
We specialise in premium sportswear-inspired casual wear including:
- Signature ribbed-collar polos
- Classic sweatshirts
- Versatile track tops
- Fitted t-shirts
- Performance shorts
Are your products true to size?
Yes, our items are designed to fit true to size with the same precision found in premium sportswear. If you’re between sizes or prefer a particular fit, we recommend sizing up or down accordingly. Our Oxford-based team can provide specific sizing advice if needed.
Ordering & Payments
What payment methods do you accept?
We accept all major payment cards including Visa, MasterCard and JCB, as well as PayPal for secure checkout. All transactions are processed through our encrypted payment system for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your payment details. We never store complete credit card information on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request if your order hasn’t yet entered the dispatch process.
Delivery Information
What are my delivery options?
We offer two convenient shipping methods:
- Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
- Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch (1-2 day processing)
Do you ship internationally?
Yes, we ship globally to style-conscious individuals worldwide, excluding some Asian and remote regions. Please note that international deliveries may be subject to customs fees or import duties, which are the customer’s responsibility.
How can I track my order?
You’ll receive an email confirmation with tracking information when your order ships from our Oxford headquarters. You can use this tracking number with the carrier’s website (DHL, FedEx or EMS) to monitor your delivery’s progress.
What if my delivery is delayed?
While we carefully estimate delivery times, occasional delays can occur with international shipping. If your order hasn’t arrived within 5 business days of the estimated delivery window, please contact our Oxford customer service team at [email protected] for assistance.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your premium sportswear. You may return unworn items in original condition within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return and receive instructions.
How long do refunds take to process?
Once we receive your returned items at our Oxford facility, we’ll process your refund within 5 business days. Please allow additional time for the refund to appear in your account, depending on your payment method.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, please place a new order after receiving your refund. We’re working to implement a more streamlined exchange process for our valued customers.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns to our Oxford address at 87 Western Rd, Oxford, GB OX5D 6TH.
Contact & Support
How can I contact customer service?
Our friendly Oxford-based team is always happy to help fans of our classic sportswear styling. You can reach us at:
- Email: [email protected]
- Postal Address: 87 Western Rd, Oxford, GB OX5D 6TH
Do you have physical stores?
Currently, we operate as an online outlet store based in Oxford, UK. This allows us to offer significant discounts on our premium sportswear while maintaining the highest quality standards in our products and customer service.
Didn’t find the answer you were looking for? Our customer service team is always ready to assist fans of our heritage-inspired sportswear. Contact us at [email protected] and we’ll be happy to help.
Now that your questions are answered, why not browse our collections of premium polos, sweatshirts and track tops to discover your new favorite piece today?