At Outlet Fitted Tops Store, we take pride in the premium quality of our sportswear, just as we value your complete satisfaction. If for any reason you’re not entirely happy with your purchase, our straightforward returns and exchanges process ensures a seamless experience that matches the precision of our fitted designs.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be returned in their original packaging
  • A proof of purchase must be provided

Please note: For hygiene reasons, we cannot accept returns on shorts unless they are faulty or not as described. All other products in our collection (polos, sweatshirts, t-shirts, and track tops) are eligible for returns.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Include your order number and details about the items you wish to return or exchange
  3. Our Oxford-based team will respond within 48 hours with return instructions
  4. Package your items securely and include the completed returns form (we’ll provide this)
  5. Ship your return using a trackable method (return shipping costs are the customer’s responsibility)

Return Request Template

To expedite your return process, you may use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outlet Fitted Tops Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Order Date: [Date] Items to Return/Exchange: – [Product Name], Size: [Size], Color: [Color] – [Product Name], Size: [Size], Color: [Color] Reason for Return/Exchange: [Please specify] Please advise on the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your returned items:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to the original payment method (Visa, Mastercard, JCB, or PayPal)
  • You will receive email confirmation once the refund has been processed

Please note that shipping costs are non-refundable, except in cases where the return is due to our error.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The process is the same as for returns – simply indicate in your email that you’d like an exchange rather than a refund.

Damaged or Faulty Items

In the rare event that you receive a damaged or faulty item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and replacement, upholding our commitment to the quality standards of our British sportswear.

International Returns

For customers outside the UK (excluding some Asian and remote regions as specified in our shipping policy):

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

If you have any questions about our returns policy, our Oxford customer service team is always happy to assist at [email protected].