At Outlet Fitted Tops Store, we combine premium British sportswear craftsmanship with customer-focused service. Our shipping and returns policies are designed to match the precision of our fitted designs, ensuring a seamless experience from checkout to delivery and beyond.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to suit your needs:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, delivered via EMS within 15-25 business days after dispatch

Note: We ship worldwide except to some Asian countries and remote regions (as specified in our shipping policy). Customs fees may apply for international orders and are the customer’s responsibility.

Returns & Exchanges

We stand behind the quality of our premium sportswear. If you’re not completely satisfied, our straightforward returns process ensures a hassle-free experience.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Items must be returned in their original packaging
  • Proof of purchase must be provided

Important Exception: For hygiene reasons, we cannot accept returns on shorts unless they are faulty or not as described. All other products (polos, sweatshirts, t-shirts, and track tops) are eligible for returns.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our Oxford-based customer service team at [email protected] within 15 days of receiving your order
  2. Include your order number and details about the items you wish to return/exchange
  3. Our team will respond within 48 hours with return instructions
  4. Package items securely with the completed returns form (we’ll provide this)
  5. Ship your return using a trackable method (return shipping costs are the customer’s responsibility)

Return Request Template

To expedite your request, use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Outlet Fitted Tops Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Order Date: [Date]

Items to Return/Exchange:

  • [Product Name], Size: [Size], Color: [Color]
  • [Product Name], Size: [Size], Color: [Color]

Reason for Return/Exchange: [Please specify]

Please advise on the next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Your refund will be issued to the original payment method (Visa, Mastercard, JCB, or PayPal)
  • You’ll receive email confirmation once processed

Note: Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We’re happy to exchange items for different sizes or colors (subject to availability). Simply indicate in your email that you’d prefer an exchange rather than a refund.

Damaged or Faulty Items

In the rare event you receive a damaged item, contact us immediately at [email protected] with photos. We’ll arrange free return and replacement, maintaining our commitment to British quality standards.

International Returns

For customers outside the UK:

  • You’re responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

Need Assistance?

Our Oxford customer service team is always happy to help at [email protected].

Outlet Fitted Tops Store
87 Western Rd, Oxford, GB OX5D 6TH